Refund and Return Policy

At Old Man T Shirts, we are committed to providing high-quality custom apparel and promotional products. We understand that sometimes returns or refunds are necessary. This policy outlines our guidelines for returns and refunds.

1. Custom and Personalized Items

Due to the custom nature of our products, we generally do not accept returns or offer refunds on items that have been personalized or customized to your specifications. This includes items with custom designs, logos, or text that you have provided.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. To expedite the process, please provide the following information:

• Your order number.
• A description of the damage or defect.
• Photos of the damaged or defective item, including packaging if applicable.

Once we receive this information, we will review your claim and, if approved, offer one of the following solutions:

• Replacement: We will produce and ship a replacement item at no additional cost to you.
• Refund: If a replacement is not feasible, we will issue a full refund for the purchase price of the damaged or defective item.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of receiving your order. Provide the following information:

• Your order number.
• A description of the incorrect item received.
• Photos of the incorrect item.

We will review your claim and, if approved, provide instructions for returning the incorrect item. Once we receive the returned item, we will ship the correct item to you at no additional cost.

4. Returns Process

If a return is approved, we will provide you with instructions on how to return the item. Please note the following:

• Items must be returned in their original condition and packaging, if possible.
• You are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged, defective, or incorrect item).
• We recommend using a trackable shipping method to ensure that we receive the returned item.

5. Non-Returnable Items

The following items are non-returnable:

• Custom or personalized items, unless damaged, defective, or incorrect.
• Items that have been used or worn.
• Items that are not in their original condition.
• Items returned without prior authorization.

6. Refund Processing

Refunds will be processed within 7-10 business days of approval. The refund will be issued to the original payment method used for the purchase.

7. Cancellations

Orders can be cancelled within 24 hours of placement, unless the item has already entered production. Once production has begun, cancellations may not be possible. Please contact us as soon as possible if you need to cancel an order.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us through the information provided on our Contact page.