Refund and Return Policy

Thank you for shopping at Old Man T Shirts. We take pride in the quality of our custom apparel and promotional products. As each item is custom-made to your specifications, our refund and return policy is as follows:

1. Custom Orders

Due to the personalized nature of custom orders, we generally do not accept returns or offer refunds unless one of the following conditions is met:

• Defective Product: If the product you receive has a manufacturing defect, such as a tear, misprint, or other significant flaw, please contact us within 7 days of receiving your order with photographic evidence of the defect. We will evaluate the issue and, if deemed a defect, offer a replacement or a refund.
• Incorrect Product: If you receive a product that does not match the specifications of your order (e.g., wrong size, color, or design), please contact us within 7 days of receiving your order with photographic evidence of the discrepancy. We will correct the error by sending you the correct product or issuing a refund.

2. Non-Custom Orders

For non-customized items (if applicable), we accept returns within 14 days of the delivery date, provided the items are unused, unworn, and in their original packaging. You are responsible for the return shipping costs. Once we receive the returned item and verify its condition, we will issue a refund for the purchase price, excluding the original shipping costs.

3. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

1. Contact our customer support team at [Your Email Address] within the specified timeframe (7 days for custom orders with defects or errors, 14 days for non-custom orders).
2. Provide your order number, a detailed description of the issue, and photographic evidence (if applicable).
3. Our customer support team will review your request and provide instructions on how to proceed.

4. Conditions for Returns and Refunds

• Items must be returned in their original condition, with all tags and packaging intact (if applicable).
• We reserve the right to refuse a return or refund if the item shows signs of wear, alteration, or misuse.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, except in cases where we made an error in fulfilling your order.

5. Logo and Design Issues

We are not responsible for errors in logos or designs that are caused by low-resolution files or incorrect file formats provided by the customer. Please ensure that you upload high-quality PNG files with transparent backgrounds as instructed on our website.

6. Order Cancellations

You may cancel your order within 24 hours of placing it, provided that the customization process has not yet begun. Once the customization process has started, we are unable to cancel the order or offer a refund.

7. Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at [Your Email Address].